- How to scan from printer to computer on canon printer install#
- How to scan from printer to computer on canon printer series#
A stringent set of protocols have been put in place by Canon’s Fraud and Counterfeit Unit to combat this criminal cyber activity and support customers who become affected by it. Rest assured that your online safety and security is of paramount importance to Canon Australia. What to Do if You Have Been Targeted by Scammers While Setting Up Your Printer Online If you ever encounter any of this sort of behaviour, please hang up the phone immediately and contact Canon Australia via our official website or Customer Service and Support number: 13 13 83.įor more information on ways to protect yourself against cybercrime, visit Scamwatch: Canon agents will also never threaten legal ramifications for not being complicit with their demands. We will never request any sort of payment from you over the phone, or require access to your personal computing devices for any reason. Know What Canon Will and Won’t Ask You Over the PhoneĬanon Customer Service and Support agents will never ask you for personal information other than your name and product reference number. Our PrintAssist Customer Service number is 1300 460 738.ģ. Canon Australia’s Customer Service and Support number is 13 13 83. Be wary of any numbers that don’t start with ‘13’ or ‘1800’ when contacting an established business. Cyber scammers depend on you skimming over the address and domain name so you don’t realise when a 'dot', ‘dash’ or 'forward slash' has been replaced by another symbol that will redirect you to a harmful copycat site.Įven if it means opening a new window or tab, it pays to confirm a brand’s official phone number before calling. These fake sites should absolutely be avoided. The illicit copycat URL set up by the scammers, which you may find in the search engine results or Google ads, may look very similar. To safely set up your Canon printer, follow the correct instructions provided in your printer box or on the secure Canon Australia website to this URL. Check You are Not Navigating to a Fake Website
How to scan from printer to computer on canon printer series#
We have published a series of step-by-step guides to ensure you know exactly where to go to safely set up your new Canon printer online, and avoid potential cyber scams.ġ. How to Safely and Securely Set up Your New Canon Printer OnlineĪt Canon, we take your online security very seriously. If you are ever contacted by someone claiming to be a Canon Customer Support agent, please hang up. Likewise, Canon will never contact you to offer unsolicited support. The most important thing to bear in mind is that Canon Customer Service agents will never request money or ask to take control of your computer when helping you to set up your printer. It is very important to check that you are following the set up instructions in your printer box or provided on the secure Canon Australia website. How to Protect Yourself from Phishing Scams Online
How to scan from printer to computer on canon printer install#
Additionally, while the scammer has control of the computer, they may also attempt to phish for your personal information or install viruses or spyware, granting them access to valuable personal data to use in further online fraud initiatives, such as identity theft. The scammers then put malware on your computer and demand a fee to “remove” the virus for a ransom that can range from $200 to $800. Once on the phone, the scammer falsely claims that there is an issue with the printer and that the imposter technician will need to take control of the customer’s computer in order to “solve the problem”. This illegitimate webpage instructs customers to call a false technical support number for assistance. However, instead of offering helpful set up support, the website directs consumers to engage in a series of confusing and frustrating steps. Both the fake URL and the website it links to appear very similar to the real printer brand’s site. How the Printer Set up Phishing Scam WorksĬustomers setting up their new printer online are directed to a fake Canon printer set up URL, which they will find via prominent search engines such as Google, Yahoo, Bing and many others. The phishing scam affects printer users around the world, including owners of Canon printers and other popular home printing brands. Canon Australia is taking precautionary steps to protect our community after becoming aware of an online printer set up scam targeting new printer customers.
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